FAQ

Indicate order number SKU number and the price

Claim must within 7 days of purchase

We will issue refunds by cheque within 7 working days of processing time.

The Product purchase price indicated on the Receipt. Refunds will be made for the exact Product purchase price (but not including any coupons used). Sales tax and shipping and handling is non refundable upon purchasing.

Pick up is free for returning item

  • Passed this period, kindly check the warranty status of the item and redeem the warranty the item is covered with.
  • You don’t receive an item
  • you receive an item that doesn’t match the listing description
  • If a buyer doesn’t receive an item, the buyer needs to report that they didn’t receive the item by contacting Electronic House. The seller should address the buyer’s concern and provide updates on the delivery of the item, tracking information, or a refund.
  • Receive in defective parts
  • Receive in missing part
  • Item are faulty
  • You have the original external packaging
  • The product is not installed or had any data inputted
  • Return reason has to be valid and returns acceptance conditions met
  • Call the support team 90702477 to check is it valid for return policy

1. Our customer service agent will contact you shortly.

2. A pickup service or a drop off service will be arranged.

3. Kindly ensure that the item to be returned is with its original packaging, free gifts, warranties, tags, manuals or any item that came with it. Ensure to cover this with a simple external packaging like plastic to avoid damage to the parcel while transportation.

3(a). For the pickup service, handover the securely packed return parcel to our courier.

3(b). For drop off option, please print and paste the return label on top of the securely packed parcel and drop it off to 28 Upper Weld Rd Spore 207385

4. Once your item is received in our warehouse, we will evaluate the product based on your return request. We will update you after the quality evaluation process that usually take 2 to 4 working days.

Refund process only begins after we have completed evaluating your returned product.

This quality evaluation process may take 2 to 4 business days once it reached our warehouse.

A refund will be processed and should be completed within a day; it may take 7- 14 business days for the amount to reflect in your account depending on your local bank policies.

After you fill out Online Returns Form, our customer service agents will get back to you and will arrange a schedule for the pick-up of your item.

Kindly ensure that the item to be returned is with its original packaging, free gifts, warranties, tags, manuals or any item that came with it. Ensure to cover this with a simple external packaging like plastic to avoid damage to the parcel while transportation.

Handover the securely packed return parcel to our courier and we will take care of the rest.

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